Management and Leadership Skills

This management training course focuses on the interpersonal and management skills you need to be an effective manager. It's an ideal primer for new managers and a helpful refresher for those who have long been in a management role.

Discover the difference between leadership and management and what you can do to become a better leader. Understand your role in team communication and what you can do to ensure fewer misunderstandings. Use the Myers-Briggs Personality Indicator and understand how to effectively communicate, deal with conflict and difficult people, and motivate and create a positive team atmosphere. In this class, you'll learn how to build, motivate, and maintain an effective, high-performing team. Make the most of your employees' skills and abilities by delegating appropriately and avoiding micromanaging. Learn how to link feedback, coaching, performance management, and progressive discipline to ensure top performance and to deal effectively with underperformers. Also, learn how to manage time, set priorities for you and your team, and negotiate those priorities with your boss.

Finally, you will develop a stress management plan for you and your team.

Students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

• Apply different leadership styles to lead effectively
• Avoid micromanaging-the number one mistake of new managers
• Improve dysfunctional teams
• Practice communication skills
• Conduct performance reviews, negotiate coaching plans, and provide ongoing feedback
• Negotiate and set priorities
• Plan and run effective team meetings
• Delegate to new and experienced employees
• Develop a stress management plan for you and your team

• Morristown, NJ - March 2, 2010
• Orlando, FL - March 9, 2010
• Toronto, ON - March 15, 2010
• Raleigh, NC - March 23, 2010
• Washington, DC - March 30, 2010
• Atlanta, GA - April 6, 2010
• San Jose, CA - April 13, 2010
• Boston, MA - April 20, 2010
• Los Angeles, CA - May 3, 2010
• New York, NY - June 14, 2010
• Dallas, TX - June 22, 2010
• Houston, TX - July 13, 2010
• Raleigh, NC - July 20, 2010
• Washington, DC - July 27, 2010
• Morristown, NJ - August 31, 2010
• Orlando, FL - September 14, 2010