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White Paper IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, IP

Sponsored by: Avaya
Date: December 2006
Avaya
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Training UCCXA - Cisco Unified Contact Center Express Advanced Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Best Practice, Server, Recorder, Pod, It Operations

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Managing Projects with Microsoft Office Project Server 2007 Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Global Knowledge Network Inc., Microsoft Corp., Microsoft Office, Microsoft Project, Office Suites

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training IT Project Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Chicago, Strategy, Schaumburg, Project Management, Management

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Project Communication, Management, and Leadership Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Management, Team, Team Management

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Requirements Development and Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Software, Research & Development, Requirement, Marketing Research

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
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Training Writing Effective Requirements Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: C/C++, Productivity, Programming Languages, Requirement, Software Development

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Project Portfolio Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Components, Hardware, Management, Monitors & Displays, Portfolio

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Applied Project Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Change Management, It Operations, It service Management, Management, Project Management

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Introduction to Project Management Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: It Operations, It service Management, Management, Project Management, Strategy

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Establishing and Managing the Project Management Office Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Business Operations, Strategy, Project Management, PMO, New York

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Managing Projects with Microsoft Office Project 2007 Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Microsoft Corp., Microsoft Office, Office Suites, Schaumburg, Software

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training PMP® Exam Prep Boot Camp Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Chicago, Dallas, Exam, PMBOK, Raleigh

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
Training Microsoft Project 2003 Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...

Tags: Chicago, Tools & Techniques, Strategy, Software, Schaumburg

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge

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